Privacy Policy

1. Introduction

This Privacy Policy describes how Basil AI, Inc. ("Basil AI," "we," "us," or "our") collects, uses, and shares information about you when you use our AI productivity platform and related services (collectively, the "Service").

By using our Service, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide directly to us, including:

• Account Information: Name, email address, username, password, and profile information
• Payment Information: Billing address, payment method details (processed by third-party payment processors)
• Communications: Messages you send to us, including support requests and feedback
• Content and Inputs: Text, files, documents, and other content you input into our AI services
• Survey and Research Data: Information you provide when participating in surveys or research

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information:

Category	Examples	Purpose
Device Information	Device type, operating system, browser type, unique device identifiers	Service optimization, security
Usage Data	Features used, time spent, click patterns, session duration	Product improvement, analytics
Log Information	IP address, access times, pages viewed, referring URLs	Security monitoring, troubleshooting
Cookies & Tracking	Session cookies, preference settings, analytics cookies	Authentication, personalization

2.3 Information We Do Not Collect

We do not intentionally collect:

• Information from users under 18 years of age
• Sensitive personal information (health data, financial account numbers, government IDs) unless specifically required for service delivery
• Content of private communications not related to our Service

3. How We Use Your Information

We use the information we collect to:

• Provide and Maintain Service: Deliver AI productivity features, process your requests, and maintain account functionality
• Improve Our Service: Analyze usage patterns, develop new features, and enhance user experience
• Communicate With You: Send service updates, respond to inquiries, and provide customer support
• Process Payments: Handle billing, subscription management, and payment processing
• Security and Fraud Prevention: Protect against unauthorized access, abuse, and fraudulent activity
• Legal Compliance: Meet legal obligations and respond to legal requests
• AI Model Training: With your consent, use aggregated and anonymized data to improve our AI models

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who help us operate our business, including:

• Cloud hosting and storage providers
• Payment processors
• Customer support tools
• Analytics and monitoring services
• Email and communication platforms

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 With Your Consent

We may share information with your explicit consent for specific purposes not covered by this policy.

5. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Data: Retained until account deletion, plus 30 days for backup purposes
• Usage Analytics: Aggregated data retained for up to 3 years for product improvement
• Support Communications: Retained for 2 years for quality assurance
• Payment Records: Retained as required by law and for fraud prevention (typically 7 years)
• Legal Hold Data: Retained as long as legally required

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You can request access to the personal information we have about you and receive a copy in a structured format.

6.2 Correction

You can request correction of inaccurate personal information through your account settings or by contacting us.

6.3 Deletion

You can request deletion of your personal information, subject to certain legal and business requirements.

6.4 Withdrawal of Consent

Where we process data based on consent, you can withdraw that consent at any time.

6.5 Objection to Processing

You can object to certain types of processing, including direct marketing and automated decision-making.

6.6 Marketing Communications

You can opt out of marketing communications by following unsubscribe instructions or updating your preferences.

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard encryption
• Access Controls: Strict access controls limit who can view or modify your data
• Security Monitoring: Continuous monitoring for security threats and vulnerabilities
• Regular Audits: Periodic security assessments and compliance audits
• Employee Training: Regular privacy and security training for all team members
• Incident Response: Established procedures for detecting and responding to security incidents

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions from competent regulatory bodies
• Other legally recognized transfer mechanisms

9. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

10.1 Types of Cookies

• Essential Cookies: Required for basic service functionality
• Analytics Cookies: Help us understand how you use our Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

10.2 Cookie Management

You can control cookie settings through your browser, though disabling certain cookies may affect Service functionality.

11. Third-Party Integrations

Our Service may integrate with third-party platforms (email providers, calendar applications, etc.). When you connect these integrations:

• You authorize us to access specific data from those platforms
• Such data is subject to this Privacy Policy and the third party's privacy policy
• You can revoke integration permissions at any time through your account settings

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

13. European Union Rights

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR), including those outlined in Section 6 above.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Notify you by email or through our Service
• Update the "Last Updated" date at the top of this policy
• For material changes, provide 30 days' notice before the changes take effect

15. Contact Us